Specialty FAQ

Have a question? Check out our full list of Frequently Asked Questions below for a quick answer. If you still can’t find what you’re looking for, get in touch with us at info@lovintenders.com

If you need to make a change please contact info@lovintenders.com as soon as possible, and we’ll do our best to accommodate your request.

We want you to be 100% happy with your purchase and accept returns and exchanges in many cases. Please visit our Shipping & Returns page for full terms. 

We have many amazing retail partners across the country that proudly carry our products. Head to our “where to buy” page for a full list of our retailers. Please contact the store for inventory information.

This depends on a number of factors, including breed, weight, and exercise level — so we don’t provide specific serving size recommendations. However, all treats are best enjoyed in moderation. Please contact your vet to help you make the best decision for your pet. 

Shipping Info

Have a question? Check out our full list of Frequently Asked Questions below for a quick answer. If you still can’t find what you’re looking for, get in touch with us at info@lovintenders.com

Shipping is free on orders over $50. For all other orders, a flat $7.50 shipping fee applies.

Orders typically arrive within 3–8 business days, depending on your location. Most orders ship from Fitchburg, MA.

You'll receive an email with tracking information once your order ships. Please allow up to 24 hours for tracking updates. Add info@lovintenders.com to your contacts to avoid missing these notifications.
  • Contiguous 48 U.S. states
  • PO Boxes and APO/FPO addresses
  • We do not ship to Alaska, Hawaii, Puerto Rico, or international destinations

Need to make a change or cancel your order? Contact info@lovintenders.com as soon as possible and we’ll do our best to assist you.

Returns & Exchanges

We want you to love your order! Here's what you need to know:

  • Returns accepted within 30 days for orders under $250
  • Orders over $250 must be returned within 14 days of delivery
  • Only unused and unopened items are eligible, unless damaged or defective
  • Restocking fee of 15% applies to returns over $100
  • A return reason must be provided when submitting a request
  • Bulk orders or suspected resale orders may be denied

Lovin' Tenders Treats LLC

Attn: Customer Returns
225 Industrial Rd
Fitchburg, MA 01420

Get directions

Damaged or Incorrect Items:

Please look over your order when it's delivered. If you receive a damaged or incorrect item, please contact us right away so we can make it right.


Exchanges:

We recommend placing a new order and returning the original to exchange an item. Once your return is accepted, your refund will be issued.


Refunds:

Once we receive and inspect your return, you’ll be notified of the approval status. Approved refunds are issued to your original payment method. Please allow time for your bank or credit card company to process the refund.


Processing Time:

Returns and exchanges are processed within 2 weeks of receipt.


Treat Serving Guidelines

We do not provide specific serving size recommendations, as this varies based on your dog’s breed, weight, and activity level. Treats should always be given in moderation. For personalized advice, consult your veterinarian.


Natural Treat Storage Notice

For bulk natural treats like bully sticks, cow ears, and pig ears: Store in a cool, dry, pest-free environment, preferably in sealed containers. We guarantee quality within the return period. For any issues, contact customer service right away.

Still Have Questions?

We're here to help. Email info@lovintenders.com, and our team will respond as quickly as possible with honest, straightforward support.