Returns & Refunds

We want you to love your order! But we understand mix-ups and mistakes can happen. If you’d like to return your order please read the requirements below. 

• Only unused and unopened items are eligible for return, unless damaged or defective.
• Orders under $250 must be returned within 30 days of delivery.
• Orders over $250 must be returned within 14 days of delivery.
• Restocking fee of 15% applies to returns over $100.
• A reason must be provided when submitting a request for return.
• Bulk orders or suspected resale orders may be denied.
  

If you would like to start the return or exchange process, please contact our customer service department at info@lovintenders.com.

Our Return Address

Lovin' Tenders Treats LLC
Attn: Customer Returns
225 Industrial Rd
Fitchburg, MA 01420

Additional Returns Information

Damaged or Incorrect Items

Please look over your order when it's delivered. If you receive a damaged or incorrect item, please contact us right away at info@lovintenders.com so we can make it right.

Exchanges

For the fastest fix, we recommend placing a new order and returning the original to exchange an item. Once your return is accepted, your refund will be issued.

Refunds

Once we receive and inspect your return, you’ll be notified of the approval status. Approved refunds are issued to your original payment method. Please allow time for your bank or credit card company to process the refund.

Processing Time

Returns and exchanges are processed within 2 weeks of receipt.

Still Have Questions?

We're here to help. Email info@lovintenders.com, and our team will respond as quickly as possible with honest, straightforward support.